Aquatraders

Discussion in 'General Reef Topics' started by Black_Raven, May 3, 2007.

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  1. Black_Raven

    Black_Raven Scooter Blennie

    Joined:
    Apr 5, 2004
    Messages:
    1,220
    Location:
    Woodbury, MN,Minnesota
    :mad: :mad: STAY AWAY FROM AQUATRADERS.COM. I ordered a 48" Metal Halide light fixture from them. When it arrived the switch to the Power Compact bulbs was broken and the PC's and fan did not work. It took over a week to get an RA number to return it. Once I returned it ( I had to pay the shipping ) they only refunded about 75% of the purchase price. Their explanation was that I said the PC lights and fan were broken when it was only the switch. I said what difference does it make, the unit was still broken. So now I'm fighting with them and probably will never see the rest of my money. I told them that I will post this on every freaking forum I could find.
    I normally would not have bought anything from them but after shelling out $16,000 for my daughter's first year of college, I was looking to save some money.

    So now I just purchased the 8 bulb Nova Extreme.
     
    Black_Raven, May 3, 2007
    Black_Raven, May 3, 2007
    #1
    1 person likes this.

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  2. hitman35

    hitman35 Purple Spiny Lobster

    Joined:
    Dec 12, 2006
    Messages:
    453
    Location:
    oakley,ca
    Just incase anybody wanted to know not that it matters the place is chinese owned and the products are chinese made and well frankly the quality isnt all that great.I would never order from them your kinda halfway askin for buying from them in general even though I bought a PC from them but I wouldnt order from there if I were you guys. Just my 2 cents
     
    hitman35, May 5, 2007
    hitman35, May 5, 2007
    #2
  3. Black_Raven

    Black_Raven Scooter Blennie

    Joined:
    Apr 5, 2004
    Messages:
    1,220
    Location:
    Woodbury, MN,Minnesota
    I'm going to call my credit card company and recoup my money. Aquatraders is going to lose alot of business over $70. Customer service is everything and they have none to speak of!
     
    Black_Raven, May 5, 2007
    Black_Raven, May 5, 2007
    #3
    1 person likes this.
  4. dlaclo

    dlaclo Spaghetti Worm

    Joined:
    Mar 25, 2007
    Messages:
    198
    i will post this info on utah reef.com
     
    dlaclo, May 5, 2007
    dlaclo, May 5, 2007
    #4
  5. Otty

    Otty Giant Squid

    Joined:
    Nov 20, 2006
    Messages:
    6,467
    Location:
    Elizabethtown, IN
    Hate to say I told you so but I know you have read bad things about this company on this forum before. I have worked with Quality Assurance in mfg companys outside the USA and that stuff DOES NOT get fixed overnight.
    You should have listened and not let the sound of an extra $ in your pocket do the talking. :-[
    I know you have heard it before but.....U get what you pay for.
    Sorry that you had to loose your hard earned dollar for this lesson, but I hope it is one learned. :(
    Karma for u'r loss.
     
    Otty, May 5, 2007
    Otty, May 5, 2007
    #5
  6. Black_Raven

    Black_Raven Scooter Blennie

    Joined:
    Apr 5, 2004
    Messages:
    1,220
    Location:
    Woodbury, MN,Minnesota
    I just talked with my credit card company and they have refunded my $71 and they will deal with Aquathieves.com
     
    Black_Raven, May 7, 2007
    Black_Raven, May 7, 2007
    #6