Great customer service!

Discussion in 'General Reef Topics' started by Annie3410, Mar 5, 2009.

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  1. Annie3410

    Annie3410 Teardrop Maxima Clam

    Joined:
    Nov 24, 2008
    Messages:
    827
    Location:
    Kansas City, MO
    So Reefgeek has the BEST customer service! I bought some bulbs from them last week, and one came in broken. BOO on the broken bulbs. So, i called reefgeek and they immediately sent me a replacement. They didnt even want me to send in the broken bulb. There is nothing more important than good customer service.
     
    Annie3410, Mar 5, 2009
    Annie3410, Mar 5, 2009
    #1

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  2. Siddique

    Siddique Dragon Wrasse

    Joined:
    Mar 10, 2006
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    Location:
    Trinidad and Tobago
    That's good to hear that they would do that but I assume that eventually some people would want to abuse the customer service and lie about broken equipment just to get extras free:-/:-X
     
    Siddique, Mar 5, 2009
    Siddique, Mar 5, 2009
    #2
  3. sostoudt

    sostoudt Giant Squid

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    Chesterfield, VA
    i would like to believe fish people are good people.
     
    sostoudt, Mar 5, 2009
    sostoudt, Mar 5, 2009
    #3
  4. Otty

    Otty Giant Squid

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    That is great to hear. Especially since they are a 3reef sponsor.
     
    Otty, Mar 5, 2009
    Otty, Mar 5, 2009
    #4
  5. Siddique

    Siddique Dragon Wrasse

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    Location:
    Trinidad and Tobago
    Yep fish people are good people
     
    Siddique, Mar 5, 2009
    Siddique, Mar 5, 2009
    #5
  6. scenario1313

    scenario1313 Tassled File Fish

    Joined:
    Jul 19, 2008
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    Location:
    Athens, GA
    I bought my TEK t5 fixture from them. They are great people to deal with even though I am having a bunch of issues with the fixture that I got from them but that is being taken care of and its not their fault. Great sponsor.
     
    scenario1313, Mar 5, 2009
    scenario1313, Mar 5, 2009
    #6