Holy ecotech!

Discussion in 'Filters, Pumps, etc..' started by Astrick117, Jul 25, 2012.

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  1. Astrick117

    Astrick117 Stylophora

    Joined:
    Aug 18, 2011
    Messages:
    973
    Location:
    Clifton, NJ
    All I have to say is that these guys are awesome! I just sent two non-working MP10's (old model) into them, which they just received at 930am this morning. I got a call just a few minutes ago telling me what the problem was with each- one has a bad controller, the other is a bad dry side motor.

    After telling me the problem with them he also mentioned that my power supplies were old and my one wet side was a bit tight and could possibly cause extra noise. As soon as I heard that I thought to myself "well, here comes the ridiculous repair bill."

    Man was I wrong! He quoted me prices even lower than what I could get the parts for:


    • 2 new wireless controllers- $60 each
    • 1 new dry side motor- $75
    • Shipping- $6
    • Refurbed wet side- FREE
    • 2 new power supplies- FREE
    Oh and BTW I will have them in my hands tomorrow... Absolutely incredible! Since when does a company actually offer better prices from their repair center!?
     
    Astrick117, Jul 25, 2012
    Astrick117, Jul 25, 2012
    #1

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  2. dowtish

    dowtish Horrid Stonefish

    Joined:
    Jan 29, 2011
    Messages:
    2,062
    Location:
    Nashville TN
    Pretty Sweet! gotta love good customer service
     
    dowtish, Jul 25, 2012
    dowtish, Jul 25, 2012
    #2
  3. FaceOfDeceit

    FaceOfDeceit Hockey Beard

    Joined:
    Jun 24, 2010
    Messages:
    2,076
    Location:
    Charlotte, NC
    I tell people everytime...BEST Customer Service in the reefing community!
     
    FaceOfDeceit, Jul 25, 2012
    FaceOfDeceit, Jul 25, 2012
    #3
  4. Toallhisdoom

    Toallhisdoom Dragon Wrasse

    Joined:
    Jan 11, 2012
    Messages:
    2,197
    well think about how much money they make, makes customer service a little easier! haha
     
    Toallhisdoom, Jul 25, 2012
    Toallhisdoom, Jul 25, 2012
    #4
  5. Astrick117

    Astrick117 Stylophora

    Joined:
    Aug 18, 2011
    Messages:
    973
    Location:
    Clifton, NJ
    It is just refreshing because so few companies actually have good customer service. I just moved and had to set up Comcast again at my new place (there aren't any alternatives in Philly) and after 2 hours of talking to a rep I was at the same place I was when I started- a non working cable box...
     
    Astrick117, Jul 25, 2012
    Astrick117, Jul 25, 2012
    #5
  6. mikejrice

    mikejrice 3reef Affiliate

    Joined:
    May 24, 2009
    Messages:
    5,926
    Location:
    Colorado
    Pretty standard with EcoTech. Best customer service in the biz.
     
    mikejrice, Jul 25, 2012
    mikejrice, Jul 25, 2012
    #6