Hydor customer service

Discussion in 'General Reef Topics' started by jkat21, Nov 29, 2011.

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  1. brunoboarder244

    brunoboarder244 Torch Coral

    Joined:
    Jul 15, 2011
    Messages:
    1,188
    Location:
    Bronx, NY
    nice to see, had a similar experience when the mount for my k4 broke...they sent me a new one no questions asked hydor probably has one of the best customer services the only thing is they take a little bit to respond but hey they replace the parts free :)
     
    brunoboarder244, Dec 7, 2011
    brunoboarder244, Dec 7, 2011
    #11

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  2. brunoboarder244

    brunoboarder244 Torch Coral

    Joined:
    Jul 15, 2011
    Messages:
    1,188
    Location:
    Bronx, NY
    give them some time they are usually a little delayed in response
     
    brunoboarder244, Dec 7, 2011
    brunoboarder244, Dec 7, 2011
    #12
  3. Rtm2017

    Rtm2017 Spanish Shawl Nudibranch

    Joined:
    Sep 13, 2011
    Messages:
    82
    Location:
    Tucson,AZ
    going through the same thing right now, need new front covers. They simply sent me an email asking for my address no other hassles!! I love it and would recommend them to anyone.
     
    Rtm2017, Dec 7, 2011
    Rtm2017, Dec 7, 2011
    #13
  4. jkat21

    jkat21 Bangghai Cardinal

    Joined:
    Feb 6, 2009
    Messages:
    1,379
    Location:
    S.I. N.Y
    Digging this up from the grave.
    Recently I Had 4 of 5 of my evo's magnets swell up crack and stop working. Gave them a fast email and booom! Less than a week later 5 nice shiny new magnets.mind you some of these pumps are 2 plus yrs old. Go hydor you guys rock. Again hehe.
     
    jkat21, Dec 2, 2013
    jkat21, Dec 2, 2013
    #14
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