Odyssea Lights

Another update. Sent the faulty ballast back and they have received it, but haven't shipped out my replacement. I have also sent them 2 emails in the last 3 days...no reply.

Plan to call them tomorrow, not real happy at this point, considering half of my tank is MH lit and the other isn't

Told them in my email I planned to blog about my experience thus far...hoping that might get them to respond!

 

Blackmailing........awwwwww.......what a beautiful thing

 

sadly they don't care if ur unhappy or not i ordered the 24" 380w and a pump filled out the international forms(Canada) all was well till i got an email this mornig saying we need another 25$ from u. I called to see why they want more money as i paid for shipping her said o its for the lights, i said no i paid the shipping, yes for the pump the lights r another 25 to ship, why i paid my bill according to ur site ya well its not showing a shipping price because we ship them free in the us, o so because u cant keep ur site up todate im gettin hozed, well if u dont like it ill cancel the order, no i paid 4 it i have the docs i want my stuff, ok ive canceled ur order and refunded ur money bye click wow such nice ppl to deal with no wounder its cheep its crap lmao

 

I prefer "incentive"...blackmailing is such a harsh term 8)

 

Would seem my incentive worked. Received an email early this morning with a USPS tracking number for the replacement ballast. Hopefully it will work.

 

Ok, final update. received the replacement ballast this afternoon. Plugged it up and right MH is working great

Took them a bit, but they took care of me. Will write a positive review of the hood this weekend.

 

Ok here's my 2cents on Odyssea lighting. My wife got me this for Xmas 48" 216W (4-54 watt) Quad T6 Fluorescent Light Fixture (W/B) - 506041. This unit worked great however I felt it wasn't enough lighting for the SPS that I now have and the ones i want in the future, so I thought well.... That light is great I'm going to order their 48" 760W Metal Halide System (Electronic Version) - 504023. I got the unit and set it up, very nice looking. Within 30 minutes one of the ballasts smoked. It took about a 1 1/2 weeks to get a replacement, I had to pay shipping to send it back. I recieved the replacement and it worked great........for about a week. That one smoked, I've waited 4 days for a reply back and finally got one today that they will swap it out if I send it back.

I now have 2 IceCap 250 Watt Electronic Metal Halide / HQI Ballast (Saltwater Aquarium Supplies > Lighting > Accessories > Ballasts > Metal Halide > 250 Watt > Electronic ) on the way to replace both of them. Guess I'll have the original ones for a replacement but either way I'm not to happy with the ballasts or thier support.

 

They took a while to get my replacement to me too. They did pay for shipping though. They sent me an email with a shipping label I could print.

Replacement ballast worked though. I'm planning to upgrade to IceCap's as well. The ballasts seem to be working, but after that first one going up in smoke, they make me nervous.

 

I am trying to understand this. Do they not use regular PC bulbs and you have to order through them?

Are most of the problems MH and not PC?

Seems pretty iffy, and having to pay for shipping when its there problem is crazy.... but thats the reason for the good price.

tempting.

 

anyone know where I can get a replace ment 250w for my 1134w no name fixture?