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we really tried to helped you the best we can but all i can say is you're a very unique hobbyists. if you're not happy with your purchase, bring it...
interesting, again is really for packaging to keep from u-tube crack.
Now that's funny man, Rube Goldberg.
Foam inside the U-tube, lol. anyway, the purpose of that black foam is for packaging purpose to keep the u-tube from cracking during shipment....
Important question, what's the water level in your tank, from top how many inches is the water level?
do you have any control valve to your sump from the overflow box?
we suggested try what other members recommended, make sure the U-tube is primed with water and no air bubbles. I don't really think the 3/4 pipe has...
reefmonkey is right, the overflow box actually can go higher but we only stated 300 to be conservative.
what's your email address so we can look up the inbox to see what exactly is the problem your having?
sure, give us your number and we will call you to see what we can do to help.
Hi, sorry for the late response as we just got back to work on Monday. we apologies for your trouble. It's important for us to know customers are...
there you go
thanks for your purchase. give it a week for your skimmer to break in. after that you will see it start skimming.
Hi, thanks for using our products. the air pull is 180 and good luck.
hi, your pump is sent out yesterday by UPS with tracking # 1ZY597870340532828. thank you for your patience.
our skimmer actually out perform to other brands. there's just some issue with the pump. from our experience. if they're bad, they make noise. but if...
Mike, sorry if we forget to get back to you. the one you got with the black is the newer version. the blue one is older generation. as for the...
tks for being patience with us.
yes this is a problem and we're trying our best on it.
Sorry for late, swamped. yes the problem is solved but the pump won't be available until 1 to 2 months coming. can you email your address to...
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