anyone get pods from getyourpods? read the complete thread and make up your own mind

Edit to the below see my last post in thread they have finally responded!!!



This is just a heads up and I will post final result but on Feb 4th I ordered from getyourpods. I had done a quick search and found some people on reef2reef had used them. So ok seems people have got successful shipment and images look good.

So I ordered a couple bags 1200+ pods. They only ship on Monday and Tuesday.Well the 4th was a Wednesday and payed through paypal and thought great I will get them Tuesday.

Lets just say I do not have them and couple emails later no response. They have taken payment so I am putting in claim with Paypal.


Any suggestions on places you used successfully would be appreciated

 

Hey Chris, I have seen a lot of less than happy threads on R2R regarding the company. Nana over there on R2R had a problem, she is one member I recall.

 

Yes.. The more I have looked last couple days the more I am finding unhappy people. Figures the couple I read were happy.. Try to give a small company my business but sometimes you do get burned.

 

That blows, thanks for the info chris

 

ha ha look at was just posted today on the other site from the so called owner of getyourpods. Huh well guess they should not put that they will respond in 24 hours.

Hello Reefers

I heavily apologize for the lack of communication. It is obvious that the customer service is no where close to where it needs to be. The customers are who decide the future of a business and we realized in order to provide aquarists with a better experience we must enhance our communication. That has been taken care of. Getyourpods Started with me wanting to give aquarists the opportunity to enjoy these pods in their aquarium for they are a unique and crucial part of your ecosystem, We have been doing so with a short staff and had made changes to make that otherwise. Pods are a necessity to a variety of marine animals However, They are also seasonal and not very abundant certain times of the year. We are adding non-seasonal items to the website so we can ship ASAP Monday-Thursday(Thursday being 1day) so there are no excuses on delayed shipping times other than Holidays and of course bad weather. Also, If you do not receive a confirmation of purchase, Tracking , or an email response within 24 hours your package will still be shipped accordingly and we will refund you your money GUARANTEED! I do thank you for your honesty and hope we can prove that everything stated is nothing but true.


Keeping my dispute up with Paypal this is just ridiculous

 

my response to their post.. Ya I am kind of pissed

I placed Order Feb 4th. You took payment but have received no email, shipment info etc. I expected them to be shipped the 9th or 10th. I have emailed you both Wednesday and Thursday no response. I even tried calling # in paypal receipt no answer. I think you all should stop receiving payments until you can actual ship what your customers have ordered.

A couple thing most important to small business is integrity, honesty and customer service.. So far lacking in all aspect. Some people are waiting on these for live stock so know they have to go buy something else.

Your post although nice to see you alive is an excuse and to post about oh we are going to get other stuff to sell.. ha ha just try providing the items you already have listed.

Maybe you need to go start responding to some of those emails yourself if your staff is not getting the job done.

 

Staff? Maybe it's just one person on their off time and trying to run a side business?

 

From their post " doing so with a short staff and had made changes to make that otherwise."

If it is just 1 person then they should not use staff

 

OK we made some headway. Not sure if they saw my post on r2r. Guess I will need to post something up there also.

Hello Chris

Yes your package ships this upcoming Monday. We do not usually take this long to ship however, the pods are not very abundant this time of year. If your tank can fit it we would like to give you another 1200 bag for the inconvenience at no cost also, if you do not receive a tracking number Monday I will give you a refund asap. Thank you for your concern !

Getyourpods

 

Agreed, but it's kinda like many people in life, or like politicians, etc., putting up a 'front',
Saying- oh, I'll get my 'staff' right on it, often means them, their wife, daughter, brother, etc.
I don't know, maybe they do have a big staff?