API Test Kit Big Discrepency

Update!!!

Well I packaged and sent the 2 test kits to API and through UPS Tracking. They were delivered today. I will keep all informed of any progress on the situation.​

 

you want me to walk over to the api factory and start a rumble? its around the corner from my house

 

get a bunch of free test kits too

 

hahaha -- easy mtips--They have actually been very nice (so far). They said they would send free kits--we will see. I just like to post this kind of stuff to let people know how good (or bad) companies stand behind their product.

 

im the same way with cus. service when i found out the factory was close i thought it was probably pretty cool a bunch of nice tanks none of the above, just a normal building (pretty boring looking too) I always thought a place that makes aquarium stuff would have a bunch of beautiful tanks i was wrong

 

hahahah--- I pictured the same thing---that or a bunch of guys walking around in lab coats!!!--BTW I am originally from PA--Easton-Bethlehem Area

 

Well finally after 1 1/2 mo got an answer from API--I had to call them first and the guy said sorry about the wait, it had been sitting on his desk.---NICE!!! Far longer than the 2 week process they had originally said it would take. He said that when they tested the 2, they showed alot less discrepency (Imagine that!!). They determined that one kit was producing bigger drops than the other. I guess that is possible. Long story short. They are sending 2 new kits. Never offered to re-imburse shipping or any other percs. Just thought I would update. I will post when the new kits arrive.

 

Hobbyists cross contaminate their kits on accident too. Not just with API test kits, with many brands.

The lid for Bottle A goes back on bottle A.....never Bottle B (and vice-versa). There's not a lot of reagent that stays stuck in the lid but there is enough to taint results and it gets worse with time.

 

I believe that is true IW but I am very careful not to cross or to mix lids. I dont think that was the case here. Not creating a bashing on API I still like the products and just bought another Nitrate kit yesterday. Just like Fox News, Reporting what happened-You decide.

 

Does anyone ever have problems with other companies? I know there are other good test kits that I dont ever hear anything about.