Aqua UV

Discussion in 'General Reef Topics' started by mscottring, Jun 12, 2009.

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  1. mscottring

    mscottring Fire Shrimp

    Joined:
    Apr 27, 2009
    Messages:
    328
    Location:
    California
    It's my humble opinion that customer service is as important as the product itself, if not more so. Aqua UV may make a good product, however their customer support is pathetic. So far I've filled out an on line form requesting assistance, that indicated I would receive in answer within 48 hours, TWICE over a one week period. I've yet to receive an answer to either request.

    It's one thing to claim good service and support, and to stand behind your products. Sometimes reality can tell a much different story.
     
    mscottring, Jun 12, 2009
    mscottring, Jun 12, 2009
    #1