Biocube's Build Thread, Tank teardown 1/6/14

I think its pretty weird that youve gone through 3 wetsides and ecotech hasnt thought maybe we should just send this guy a whole new unit.

I dont think your out of line for asking.

 

Something is up with your dry side, or you've managed to severly mis-align the wet/dry sides everytime (which I highly doubt and find rather improbable all together, for that matter).

I'd simply politely explain how many wet sides you've gone through, and suspect something might be wrong with the dry side. Then ask if that's possible. I highly doubt you'd be outright told no, so it's at this point you've easily got logical leverage for a new dry side too.

 

Yeah Chris, I don't think with as meticulous you are that you could user-error 4 wet-sides while mine work perfect.

 

Thanks guys, ill call in the AM and ask for a complete replacement.

 

Yeah, I second ad third everyone, I'd be on the phone till a whole new unit is sent. Good luck

 

I called EcoTech first thing in the morning, they wanted me to send in the entire unit for them to check out. I asked if they could just simply replace the unit because of the previous issues, they said they can do a one time exception and replace the unit.

I am still awaiting to see if I can get my money back for shipping the replacement parts.

 

I ended up calling EcoTech back because their customer service rep never called me back, they did refund my 8.32 in shipping but they don't have any notes on replacing my unit. I have heard nothing but great things about their CS, but I feel a little differently.

I hope they stick to their word and replace my unit, I did ask for an upgrade and the service rep laughed and said no.

 

Update:

Unit has been replaced, thanks EcoTech.


My goal is NOT to bash EcoTech, I am just simply updating everyone with my experiences.

 

Seems like alot of work for such a pricey unit Hydor doesn't seem to give a crap why ya need a new part, just want to know where to ship it

I know ECO's crush Hydors, just sayin'

 

I hear ya Ryan, I LOVE my MP10. But I do feel a little sour about their service at this point, I am not sure if I am willing to drop over 1k in larger units down the road when I upgrade my tank. I know they are the best of the best but when they fail I feel it's a litte difficult to get things fixed in a timely fashion.