i think i have a DOA

Actually, I can. It's my opinion from reading various threads from far too many forums I belong to.

Buy local if you can. Let them handle the shipping costs for special items.

 

True, you CAN, but it doesn't seem to be based on anything but circumstantial evidence at best at this point, at least in this case.

Also, I remember that blue zoo thread now, I posted there actually.
I didn't think there was anything too negative in that thread so I didn't put 2+2 together hehe.

Good luck with the next fish!

 

thanks im hoping my next order will be a live fish

 

Woah So much to read through, sorry for your loss Tracy.

Are they sending you a replacement?

 

here's the email they sent me before i emailed them back with pics, they havent responded yet to my email with pics
Sorry to hear about the loss from your recent order!

We prefer a digital photo to be submitted for each lost item. Please send them to me as soon as you can. If you are storing the deceased in your freezer, you may discard it/them after you submit your photo. If you do not have a digital camera, please let me know before discarding the deceased.

I have opened a pending credit folder for you and once I receive your photos should have your credit processed within 3-5 business days. Please note that credits are processed in the order they are received, so a slight delay may result. Notification will be sent via email and will contain the credit amount, coupon code and usage instructions.

If you have questions about the guarantee, please click the following link or paste it into your browser.

http://www.bluezooaquatics.com/guarantee.asp

Please send any questions or concerns directly to me via email. Sometimes I get a little behind due to the volume of emails I receive, but I will always get back to you as soon as I can.

Thanks for your business and sorry again for the loss,

 

Evil place, :O told you so. least with coral...

 

i really dont want to wait the 3-5 days to receive my credit so im thinking about calling to see if they can put it in earlier because i would like to get the fish by saturday and just pay an extra 15 shipping or see if they can ship the fish friday and have it shipped to my local fedex so i can pick it up friday night so the fish wont have to sit overnight at the facility but i dont know exactly what im going to do

 

Give them a call!

 

i got to wait for one of my parents gets home to make sure their free friday after work to go and get the fish my mom comes home in half an hour so ill wait a little bit longer and call them, i dont think it would be that hard to credit back to my account, no idea why it would take 3-5 business days

 

This is why I deal with foster and smith LOL.