InTank Customer Service

Discussion in 'Filters, Pumps, etc..' started by sjnovakovich, Jan 25, 2012.

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  1. sjnovakovich

    sjnovakovich Bristle Worm

    Joined:
    Jun 8, 2011
    Messages:
    145
    About 3 weeks ago, I ordered and received an InTank media basket for my JBJ Nano 28. When it arrived, I attempted to install it, but it was a hair to wide to fit. Hmmm. I sent an email to InTank at about 9:00 PM expecting, perhaps, an auto reply or maybe a reply the following day.
    To my surprise, actually utter shock, I received a reply within a few minutes! The CSR at InTank explained that JBJ manufacturing tolerances are really poor and asked me to measure the width of the chamber. I did, and sure enough it was 1/8 " too narrow. Just enough to keep the media basket from going in. I sent the measurement to InTank, and again within minutes, I got a reply saying that I could either send it back for a refund, or wait a few weeks, as they were going to be manufacturing baskets that would fit. I told them that I was leaving on vacation the next day, but would send them the basket when I returned and they could send me a replacement when the new ones were manufactured. They again sent an immediate reply with an RMA number. I returned the basket today.
    I've experienced this level of customer service very, very few times in my life. I must also add that the quality and materials and workmanship in the basket were excellent!
    All I can say is... WOW!
    This company is very highly recommended!
    Steve
     
    sjnovakovich, Jan 25, 2012
    sjnovakovich, Jan 25, 2012
    #1

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  2. Matt Rogers

    Matt Rogers Kingfish

    Joined:
    Dec 31, 2000
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    Location:
    Berkeley, CA
    That is great to hear. Thanks for sharing.
    Mr InTank is a member here by the way.

    matt
     
    Matt Rogers, Jan 25, 2012
    Matt Rogers, Jan 25, 2012
    #2
  3. Newreef15

    Newreef15 Horrid Stonefish

    Joined:
    Jul 21, 2009
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    2,052
    Location:
    Tallahassee Florida
    always love amazing customer service

    nice job Mr InTank
     
    Newreef15, Jan 25, 2012
    Newreef15, Jan 25, 2012
    #3
  4. 2in10

    2in10 Super Moderator

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    Fantastic customer service.
     
    2in10, Jan 25, 2012
    2in10, Jan 25, 2012
    #4
  5. SwimsWithFish

    SwimsWithFish Giant Squid

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    DFW Texas
    They've had great CS with me.:)
     
    SwimsWithFish, Jan 25, 2012
    SwimsWithFish, Jan 25, 2012
    #5
  6. StevieT

    StevieT 3reef Sponsor

    Joined:
    Sep 13, 2011
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    Location:
    Menomonee Falls, WI
    I hear if you get the basket wet it will be more malleable and fit in the chamber

    That is if your water is wet to start with
     
    StevieT, Jan 25, 2012
    StevieT, Jan 25, 2012
    #6

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  7. zackscott20

    zackscott20 Fire Shrimp

    Joined:
    May 17, 2011
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    Location:
    IN
    my water is dry, so i don't know if it would work for my application ;D
     
    zackscott20, Jan 25, 2012
    zackscott20, Jan 25, 2012
    #7
  8. Biocube

    Biocube Giant Squid

    Joined:
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    Northern, IL
    I have been dealing with inTank for almost a year now, Steve has been great and makes GREAT products too.

    My water has been wet since 2/15/11
     
    Biocube, Jan 25, 2012
    Biocube, Jan 25, 2012
    #8
  9. StevieT

    StevieT 3reef Sponsor

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    Location:
    Menomonee Falls, WI
    Sounds like you need some inTank products. inTank has been proven to make your water wet
     
    StevieT, Jan 25, 2012
    StevieT, Jan 25, 2012
    #9
  10. StevieT

    StevieT 3reef Sponsor

    Joined:
    Sep 13, 2011
    Messages:
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    Location:
    Menomonee Falls, WI
    See. Scientific proof that inTank makes your water wet.

    ;)
     
    StevieT, Jan 25, 2012
    StevieT, Jan 25, 2012
    #10