Kudos to Petmountain.com

Well....I bought a small 18" Nova Extreme T5 unit from Petmountain.com a few weeks ago. Last week the 10000K bulb went belly up. The connectors were a little bent in the first place, but when it powered up (with some nudging), I thought "OK, I'll give this a shot.". Well it didn't work out that way.

So I shot them a polite e-mail on Saturday as well as a phone message. They stated they would get back to me within one business day. I didn't really think they would for some reason.

Monday at 10:40AM Pacific time (I looked) they gave me a call. They confirmed the problem and offered a solution at no cost to me. The only thing was, the bulb I need is backordered. So I went on a backorder list. A little inconvenient, but hey, I am still happier than a clam. Good business is hard to find, and my first dealing with Petmountain is hereby a good one. So what will end up happening is that I will get a bulb in the meantime from another vendor and wait for the replacement which will go into storage until I need to replace the old one out.

Just wanted to let everyone know......they are true to their word.

Peace.......John.;D

 

Cool, thanks John!

 

This is very good to hear for you and for their business! It is quite difficult to find a company that is true to their word these day's and being a potential customer I definitely like to hear that they will honor whatever has faulted. What are you going to replace it with in the mean time?

 

Well, if I could find a good 12000K or 14000K bulb, I would do that. But I am having difficulty locating such a beast. Seems they are not made....or I am just a blithering idiot and cannot punch it up. I am thinking the latter. Seems to me that there would be a market for this, thus the availablility of such bulbs. Giesemann and UVL don't seem to make this size T5 and those were my first two choices. Any ideas would be greatly appreciated.

 

I was very satisfied when I ordered my pumps from them back around Christmas. They were much cheaper then any place I found and the product was shipped out the very next day.

 

Also bought my Nova Extreme Pro from them at a good price

 

I would try Tangster or That Guy and see if AAT can get you one, I'm sure they can...

I have also had great experiences with www.petmountain.com. They are a great company to work with. If you catch them when they are having one of their sales you would be amazed at how cheap they are! I bought a years worth of filters & carbon for my HOB for the same price as 3 months worth locally. Everything I bought off of them ($400 worth of "little things") was the cheapest I could find. It took over a week for me to get my stuff but they are from California I think and I am in Indiana and shipping was free so that was understandable!!

 

I've had problems with things I've ordered from them as well and their customer service was outstanding. Very happy with them.

 

I'm in the same boat, bulb blew after 4 weeks they have had me on back order for a month now but I just called them again and they said as soon as they get them they will send it.
I agree their customer service has been good so far.

 

Always offering low prices too, luckily have not run into problems but its good to see their running their business the right way.