liveaquaria slipping?

Hey has anyone ordered frm liveaquaria recently? I pretty unhappy with them on this order.I ordered afew fish and 200 live mysid shrimp my order was almost $300.I placed my order early so it could ship same day because I needed the mysids for my baby cuttlefiish.I took off work the fallowing day so I could be home for the order and get everything taken care of.I get a call around noon that they could not ship my mysids until the next day.knowing that it was pushing it going that long foodless I figured maybe 1 cuttle would make it if I had food for it.so I said I guess ill have to take what I can get.I ask if the entire order can ship to arrive with the mysids(so id only be missing out on 1 days pay instead of 2).she said no their supplier already pulled the order.

Fast foward to the next day.... I get the fish and im missing 1 fish wich happened to be the only fish my friend tagged along with.so he was at my house waiting for the fish to arrive and his fish wasn't there.I apologised because maybe I missed their email notification.nope I didn't,I didn't receive any notification.

Fast forward to the next day....the mysids arrivei look in the bag and it looks alittle light on the shrimp.so I emailed them and while I waited for a reply I counted them(127).no reply for 4 days so I re emailed them.during the 4 days 1 fish died.I tested my water and it was perfect 0s across the board as expected in a 2 yr old qt tank.so I added that 5o the email.

I get a response they apologise blah blah they will reship more mysids and credit me for the death and ask if I have any shipping dates that are good or bad incase my friends fish should come in.I reply I can accept orders any day excpet wed/thurs and to please refund me for the mysids as all my cuttles died before their food arrived. If I ever have more ill re order then.

Today I received my missing fish(on a wed) luckily my father is home to aclimate the fish to my system for the time being.and again no botification or shipping info or anything.

Are they slipping or was this a 1 time train wreck?

 

And to add to that I have ordered thousands of $ worth of fish through them and have always been very satisfied in the past.

 

Sorry about the misfortune you had but everyone slips once in awhile. Ive never heard anything but good from them and hopefully this is just a one off mistake.

 

i have become leery to order corals from them, what they send never looks like the color pictured. they have said its my lights... if thats so...than how do other sellers can get the color correct. also LA's photos used to be color correct. at one time their photos were the color of the item.
i do agree this company is slipping. sad

dd fish are still a great way to go for adding fish though

 

IMO, it sounds like it was a legitimate mistake. They owned up to it( as much as a business would), and quickly credited you for the dead mysids and you have all way been satisfied with the service they provided. I always hear good thing about them too. But sorry to see your cuttlefish died. Where did you get it from?

 

I have always had great service and healthy fish from them. It seems like it was a mishap and that happens from time to time nobody is perfect.

Also to te coral comment, they state that the coral you see in the picture is not the exact one you receive and they tell you they have a wysiwyg section.

 

i only buy the wyswyg corals. this is why i find it so annoying. since other places i order from get the colors correct of their wyswyg

 

Ok glad its not just me seeing their slipping.

I could have understood more if the mysids had infact died but I counted the total shrimp dead and alive(most were alive mabe a dozen or do dead).

Just seems like alot of mishaps to be coincidence.I agree no1 is perfect and going by their track record I will give them another try in the future but if there is another mishap I wont be able to chalk it up to coincidence. Im just disapointed

 

Oo and I got the cuttle eggs locally,just a luckeyish break