Mag 7 down repeat mag 7 down

So today I come home from work and I hear an loud noise from under my tank. I shut everything down tear down the sump turns out its my mag 7 the impeller has tons of shaft play and a small part came out when I picked it up.


my question is who do I contact for replacment ?

its about a year old


dr foster and smith

or danner ?


Thanks,
Reefer

 

I have three of these pumps. One on my 90gal running my skimmer, second one runs my 29gal frag/QT tank, and the third is still in the box for a backup. Sound like the ceramic shaft let go. I replaced the one on my skimmer when I bought it used almost 2 years ago.

Dr Foster's Policy:
Warranty
Return of electrical equipment to Foster & Smith Aquatics for exchange or refund is limited to 60 days from the date of purchase. Beyond 60 days, electrical equipment is covered by the manufacturer's warranty and should be returned directly to Danner Manufacturing.

The impeller is about 15.00 and most local pet stores do carry that impeller, since that pump is used in pond applications. I would pickup a new cover as well, since that comes with a new gasket O-ring and the cover could have some wear as well..

 

dosent danner warranty it for 3 years tho?

 

I'm sure they have a warranty, for how long not sure. You would have to contact Danner on that. I'm just saying if you can't be down a pump, I would fix it now and deal with the warranty BS later. Just depends how important it is to you.

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I just sent one in for warranty. Thought it was just the impeller at first but it looked worn in the casing where the loose impeller had been spinning so I sent it in.

As long as you have your original receipt they will warranty it. They will not without it, however.

Bottom line... If it's just the impeller might as well buy one for 15.00 and have your pump running again same day. OR you could spend 15.00 (actual cost since it's so heavy) on shipping and a few weeks to a month to get your pump back. I didn't have time to wait so I bought a new pump an sent the old one for warranty and will keep it as a backup whenever I get it back.

 

I do have the recipt , get this I called the number fosterandsmith gave me and it connected me to the FBI then I looked on there site and its the same number odd...

Do you have there contact info?

I'm going to buy a new pump and send this one out then sell it

 

Hahha that's odd... I googled the danner website then went to the "contact us" section.. I didn't try calling them. There was a email address on that page. It said it was sales or something but I emailed them anyways and they forwarded it to the warranty dept. Here is part of the email with directions..


(Put copy of the receipt in the box with your name address and telephone number and a brief description of the problem. We will repair or replace.
Pls send the pump back to us at:
Danner Mfg.
Retail Warranty dept.
160 Oval Drive-
Islandia, NY 11749
The cord should not be cut or altered in anyway.
We suggest you send UPS or Fed Ex ground

 

Here is the email for the lady who helped me. She was really nice and very quick to respond. We emailed back and forth a few times and always got reply within an hour.. Her name is grace-

gracem@dannermfg.com

Customer Service
Phone (631) 234-5261
fax (631) 234-4778

Danner Mfg. Inc.
160 Oval Drive
Islandia, NY 11749

Visit us at www.dannermfg.com

 

Thanks , Don I'm going to email her. That's the FBI number I have lol

 

I got ahold of her thanks

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