Marineland Stealth Heaters Silent Re-call/Refund?

Discussion in 'General Reef Topics' started by MoJoe, Feb 15, 2011.

to remove this notice and enjoy 3reef content with less ads. 3reef membership is free.

  1. MoJoe

    MoJoe Dragon Wrasse

    Joined:
    Jan 13, 2010
    Messages:
    2,186
    Location:
    CT
    (oops just saw the other thread, if the mods want to delete mine, no prob)

    Amid lots of ongoing reports of failures in the Stealth brand of heaters, I interestingly received this e-mail from Dr. Fosters a few mins ago. It seems like Marineland is taking some public action, I love the "PLEASE STOP USING IT IMMEDIATELY", yipes. They missed the last step:

    4. throw it from a 2nd floor window and hold fingers in ears

    Anyone else get this? I have a 300w that worked well in my last tank, I no longer run it in my new one.

    February 15, 2011


    We're contacting you with important news about your Marineland Stealth PRO Heater. Marineland is investigating quality issues involving the Stealth PRO Submersible Heater line, and out of an abundance of caution, they have stopped selling 100, 150, 200, 250 and 300 watt models. If you have questions about this stop sale or to return these heaters under your Marineland warrantees, please call Marineland Customer Service at 800-338-4896.
    Please stop using it immediately and take the following steps:
    1. Unplug the heater from the wall to stop the flow of electricity
    2. Let the heater cool for 15 minutes
    3. Remove the heater from the tank
    As a valued customer, your satisfaction is our priority and we would like to offer a replacement or refund for the heater you purchased from us.

    Our team of Aquatic Specialists recommends the Marineland Visi-Therm Heaters or Fluval M Submersible Heaters as appropriate substitutes
    Please contact Foster & Smith Aquatics Customer Service at 1-800-443-1160 at your earliest convenience to arrange the proper return and exchange/refund of your Marineland Stealth PRO Submersible Heater.
    We apologize for any inconvenience this may have caused. Please let us help you continue to enjoy your favorite hobby for many years to come! Sincerely,
    Customer Care Team,
    Foster and Smith Aquatics
    1-800-443-1160
    CustomerService@FosterAndSmithAquatics.com [​IMG]

     
    Last edited: Feb 15, 2011
  2. Click Here!

  3. Zoanthids21

    Zoanthids21 McKoscker’s Flasher Wrasse

    Joined:
    Aug 15, 2010
    Messages:
    2,249
    Location:
    Charlotte, NC
    Yeah, few people have gotten it on here..there are a few threads started about it..

    I have in my tank, ive gotten a lil worried about it.
     
  4. MoJoe

    MoJoe Dragon Wrasse

    Joined:
    Jan 13, 2010
    Messages:
    2,186
    Location:
    CT
    GET IT OUT IMMEDIATELY :). Seriously though if I was still using it, this email may make me take it out just out of pure "told you so" situations.
     
  5. Zoanthids21

    Zoanthids21 McKoscker’s Flasher Wrasse

    Joined:
    Aug 15, 2010
    Messages:
    2,249
    Location:
    Charlotte, NC
    Ik! its in a biocube too! and its all plastic back there in that compartment..It would destroy it..I dont have money until the 19th(16th birthday :D ) so hopefully ill get a new one then.
     
  6. MoJoe

    MoJoe Dragon Wrasse

    Joined:
    Jan 13, 2010
    Messages:
    2,186
    Location:
    CT
    I would honestly send you a free replacement heater I have honestly 3 250w ones just lying around noone's using but they're all.....STEALTHS, oh lordy!
     
  7. Zoanthids21

    Zoanthids21 McKoscker’s Flasher Wrasse

    Joined:
    Aug 15, 2010
    Messages:
    2,249
    Location:
    Charlotte, NC
    BUMMER!!! I need to get one ASAP, i am always at school thinking about it and what do i do if it explodes! haha
     
  8. Click Here!

  9. MoJoe

    MoJoe Dragon Wrasse

    Joined:
    Jan 13, 2010
    Messages:
    2,186
    Location:
    CT
    I'll check to see if I still had any of my Jager heaters lying around, but I think I sold them. I used to buy the Stealths because they matched the black background I had on my tank. Now I just use them for water mixing & grenades during ninja battles :).
     
  10. xmetalfan99

    xmetalfan99 Giant Squid

    Joined:
    Aug 19, 2009
    Messages:
    3,691
    Location:
    morgantown, wv
    I Ninja.
     
  11. txny13

    txny13 Spanish Shawl Nudibranch

    Joined:
    Jan 8, 2011
    Messages:
    87
    Location:
    buffalo ny
    dude take it out go strait to petsmart ,they exchange it right there go home ,your done,no probs,.///go now
     
  12. Zoanthids21

    Zoanthids21 McKoscker’s Flasher Wrasse

    Joined:
    Aug 15, 2010
    Messages:
    2,249
    Location:
    Charlotte, NC
    Hahaha :D