Premium Aquatics?

Discussion in 'New To The Hobby' started by justinian, Apr 8, 2010.

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  1. justinian

    justinian Astrea Snail

    Joined:
    Mar 20, 2010
    Messages:
    63
    Location:
    NY
    has anybody ordered from these guys... specifically there South Seas Base Rock? im not sure what to do with these guys... i ordered some of that base rock there, specifically asked for large pieces to construct my reef base. i didnt get a piece larger that 5", and it was no where near as porous as the claimed. am i s.o.l here or what?
     
    justinian, Apr 8, 2010
    justinian, Apr 8, 2010
    #1

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  2. amcarrig

    amcarrig Super Moderator

    Joined:
    Aug 4, 2004
    Messages:
    9,219
    Location:
    CT
    Have you called them to voice your complaint? If not, I would start there.
     
    amcarrig, Apr 8, 2010
    amcarrig, Apr 8, 2010
    #2
  3. bwalker9801

    bwalker9801 Zoanthid

    Joined:
    Nov 10, 2008
    Messages:
    1,118
    Location:
    Saint Augustine, Florida
    +1 give them a call
     
    bwalker9801, Apr 8, 2010
    bwalker9801, Apr 8, 2010
    #3
  4. tigermike74

    tigermike74 Panda Puffer

    Joined:
    Sep 24, 2008
    Messages:
    2,116
    Location:
    Southern CA
    I bought my Bubble King from them at MAX last year, they seemed to be good guys. I would call them up, it could have been an honest mistake between clerical and shipping departments?
     
    tigermike74, Apr 8, 2010
    tigermike74, Apr 8, 2010
    #4
  5. Telgar

    Telgar Snowflake Eel

    Joined:
    Jun 20, 2009
    Messages:
    2,390
    Location:
    Ft Washington, MD
    Telgar, Apr 8, 2010
    Telgar, Apr 8, 2010
    #5
  6. justinian

    justinian Astrea Snail

    Joined:
    Mar 20, 2010
    Messages:
    63
    Location:
    NY
    call u say... i sent a couple email... but ill have to give em a call. has anyone dealed with them b4? if so are they desent to deal with?
     
    justinian, Apr 8, 2010
    justinian, Apr 8, 2010
    #6

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  7. inwall75

    inwall75 Giant Squid

    Joined:
    Sep 10, 2003
    Messages:
    7,172
    Location:
    America
    Yes, Premium has been around a long time because of their customer service.
     
    inwall75, Apr 8, 2010
    inwall75, Apr 8, 2010
    #7
  8. ardo_ski

    ardo_ski Peppermint Shrimp

    Joined:
    Nov 10, 2005
    Messages:
    424
    Location:
    Grand Blanc,MI

    They are the only place I've bought live rock online from and always been happy. Think I've ordered about 100 pounds in the past 4 years from them. Also great to buy dry goods. Good Luck I hope you are able to work something out them.
     
    ardo_ski, Apr 8, 2010
    ardo_ski, Apr 8, 2010
    #8