Radion trouble.

about 8 months ago i got my Radion, 4 months after that, the light just shut off. i could turn it off and back on, but within 20 minutes it was off again. so ecotech sent me a new light. but it still did the same thing so they sent me a new power supply.

now today i plugged my radion into my PC so i could increase my light intensity from 55% to 60%. it did had to do a firmware update, i made my changes, saved the programming and unplugged it.

20 minutes later the light shut off... so i plugged it back in and when back down to 55%. no joy, 50% no joy, and now im at 45% and it seems to stay on here.

of course this happens on the week end before Xmas.

i think this is just awful. granted, their customer support is awesome and i know they will send me a new one, but if this is something that im going to have to deal with every 4 months, its a bit ridiculous. The QA on these lights must not be all that great, whats the odds of me getting two bad power supplies and two bad lights on a product that's allegedly supposed to last upwards of 5 years??

does anyone else have these issues? any ideas on how to fix it? im all out of ideas. please help

 

No one?

 

no sorry no trouble here yet
just trying to find the sweet spot loosing corals right now

 

45% on natural will keep everything alive, just really sucks that you pay 750 for 45% of a light.

 

Mine are at 65-70% all the time no issues.

 

i got gen 2s also

 

I had the exact same problem. They sen me two lights, a power supply, and finally a whole new system before I got one that was reliable.