Red Sea Customer Service - FTW!

Discussion in 'The Bucket' started by Biocube, Sep 4, 2012.

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  1. Biocube

    Biocube Giant Squid

    Joined:
    Feb 17, 2011
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    3,499
    Location:
    Northern, IL
    I have a few Red Sea test kits and over the past few months my test vials have been turning white, I honestly have no idea why since I rinse the vials out with RO/DI water after use. So I called Red Sea to make sure this is normal, after talking to a very nice lady on the phone for a few minuets she shipped out new test vials.

    Just wanted to share my experience, overall very impressed.

    I just received them today, they look great!

    [​IMG]
    [​IMG]
     
    Biocube, Sep 4, 2012
    Biocube, Sep 4, 2012
    #1

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  2. Seano Hermano

    Seano Hermano Giant Squid

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    Huh. I've not come across this issue with the vials myself. Great test kits though.

    Good to hear about the customer service. I've not had such luck with other companies.
     
    Seano Hermano, Sep 4, 2012
    Seano Hermano, Sep 4, 2012
    #2
  3. Dingo

    Dingo Giant Squid

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    Aug 1, 2009
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    New Freedom, PA
    is it either Ca or Alk tests? Could be a build up that vinegar or any strong acid would fix.
     
    Dingo, Sep 4, 2012
    Dingo, Sep 4, 2012
    #3