Way to go Aquacave!

So my joy of fishtanks has spread throughout my family and my little sister wanted one so my dad asked what was a good website to get things from and I told him about aquacave. So he ordered a filter, heater, and some other things. Well he got a call from them today saying that the heater and filter he ordered was on backorder and had been for the past three months. So to make up for the confusion, they offered to upgrade him to the heater and filter that was the grade above free of charge. Just wanted to say what a great company they are!

 

I liked dealing with them when I ordered from them in November. They do seem to have a lot of stuff on back order though and I don't know why they can't tell it's on back order on the web site though. I almost lost my free shipping because of it lol.

 

Ya I like them to. But that dose frustrate me when the website is not up to date on the status!

 

Good selection and prices, but usually I end up having to call them to find out why my order hasn't arrived, only to find it was back ordered. I don't think I've ever got a call or e-mail LOL. Not very organized I guess. Heck, they still list Ice Cap Ballast. How long has IceCap been out of buissness? At least a year or LOL.

IceCap Metal Halide MH Electronic Aquarium Ballasts

I only mean this as constructive criticism. I do still order most stuff from them, as they have just about everything for a reasonable price... but hint hint

 

Great upgrade, too bad they don't have the website up to date in a reasonable fashion. I have no problem with running out on the same day, but being out for days and weeks could and should be listed on site.

 

Agree on the need to have the in-stock info up to date...I am still waiting on my AI SOL lights that I ordered last month. I will say that they called me right away and told me they were out of stock, and gave me the option of cancelling the order right then and there. I decided to just wait on them...as I have ordered from them in the past and there service is great....I had an issue with the lens on my original TEK t-5 fixture, and they sent me a new one, no questions asked, and did not even want/need the original sent back to them. Good folks...just need a little inventory management work on thier web site I think.

 

They offer some of the best prices I could find on a lot of equipment. I ordered my skimmer from them and I got it for 75 bucks less than the next cheapest price I could find. It shipped right away and I had it two days after ordering. I order from them regularly and will continue to do so. Great company!

 

I've had 3 good experiences and 1 bad.2 problem free orders,1 had light bulbs that were broken(they replaced them free of charge).and the 1 bad experience I was asking them for help deciding on either the apex full or lite.they told me the only difference was the length of aquabus cables.I orderd the lite and discovered the difference very quickly.i n order to send it back I had to pay shipping back aswell as shipping for the full apex to me. Definite poor customer service. I will order from other vendors even if it costs alittle more....besides most vendors price match

 

They did call me right away before they shipped my order when I had ordered something that was on back order. I told I didn't want to wait, and they shipped my order right away. They then called me when the item was in stock to see if I still wanted it. I think they have good customer service, but need a better way to update their inventory.
Mozilla/4.0 (BREW 3.1.5; U; en-us; Sanyo; NetFront/3.5.1/AMB) Boost SCP6760

 

Aquacave is such a great site. I've had nothing but good business with them. The same sort of deal happened with me actually.. I was waffling back and forth, deciding if I should buy a koralia 425 or 750.. I ended up picking the 425 bc it was cheaper. I got a call from them the next day, saying the 425 was on backorder, and they can upgrade it to the 750 for no charge. So it worked out