Wish I would have known....

Not sure on if there is a rule against this or not?


I would like to post me experience with an online livestock retailer. I made an order from saltwaterfish.com and got it on time. Upon recipt I had 2 dead fish, 2 VERY sick BTS's, a VERY sick cleaner shrimp, 10 good blue leg hermits, and a yellow tang that needed out of the bad ASAP! I took pics of the dead/sick livestock and emailed them off per thier instructions. Recieved the money back as a credit in my account. I went in to my account today to order about $50 worth of stuff. Tried to apply my credit to this order and it informed me that I did not meet the min. order amount of $39.99. It then told me that I could use $10 worth of credit but would need to pay for the $39.99. This is going to make it VERY hard to spend the $117 in credit that I now have with this place, since its no good on live rock, live sand, or dry goods, livestock only!

Anyway, I am glad I found this place and have had some good sites recomended for future use. Guess I will have to try some of the other sites, or drive the 2.5 hours each way to the closest LFS. A big thanks again to everyone here.


FYI before I get flamed for this, the above live stock was not all for 1 tank, so I was not about to shock the daylights out of one tank. ;D

 

Did you get this stuff overnighted?

 

yep, with Saturday delivery, it was at my house at just after 11am

 

sorry for your online headache

It's too bad you had such a nightmare order. For what its worth, I have made 4-5 orders from Saltwaterfish.com and never had any problems. I hope maybe this was just a freak occurance and that you will be able to use your credit to stock your tank. I've also ordered from Blue Zoo Aquatics with good success.

 

I would call them and see if they can work something out with you in reguards to the credit

 

After writing an email explaining everything to them, this is the reply I got:


Thank you for contacting us. Unfortunately we are unable to accommodate your request. Credits can be applied only on livestock, after the minimum $39.99 is purchased. Credit can be used on any amount over that minimum.
Please let me know if I can assist you with anything else. I'll be happy to help. Have a good day!


Guess this will be the last time I order from them!

 

I would demand a refund, not credit. If they won't do it, then contact your credit card company and put a stop on the transaction.

 

+1

I've had to do that as well

 

The original order was about 3 weeks ago, I was going to re-order the fish for this weekend since I will be home. Cant really stop a transaction once it has been completed, or is there something else I can do?

 

The credit card company can reverse the charges, if its a fraud type case, like you payed for dead fish! So you can go that route. This should be a last effort though, as you will not be able to order from them again, and sometimes the card company will charge you to do so. So ask them for a full refund, not credit. And if they wont you can call the card company.