Wish I would have known....

I would tell the CC company they issued a credit, but said you have to spend more money before you can use it, sounds like fraud to me, not to mention total crap.

 

Agreed, gonna call them in a couple hours when I get home.

 

I would send the vendor this letter as well:

To whom it may concern:

I, (your name), placed an order from your business on (date). Unfortunately, over half of the order arrived either dead or near dead upon delivery. I realize mistakes and problems do happen, so I took pictures and contacted you per your instructions in regards to this event happening.
Unfortunately, I feel you have been very uncooperative in regards to making the unfortunate event right. You would not issue a refund, only credit, and require me to pay even more just to access said credit. I feel this is very poor customer service. I will not be placing another order, and have also voiced this issue with other hobbiest. Unfortunately, you have left me no choice but to contact my credit card company, and turn the issue over to their claims department.
(Your name)

 

Email it or snail mail it?

 

Without the option of refund...

Can we make this a sticky? Nice letter Pack.

In today's world, I'd E-Mail it and cc myself.

I would then wait about 2 business days before contacting cc... giving them a chance to respond positively... if they didn't after a couple days, I would then go straight to cc customer service.

 

Maybe I will try this first, but I don't see them changing their minds if they haven't already done so. But what can it hurt?

 

This is straight from their website:

Money Back Guarantee

Saltwaterfish.com also offers a Money Back Guarantee if any item does not arrive alive. The only live goods items that don't qualify for the Money Back Guarantee (although they still qualify for the 15 Day Guarantee) are invertebrates that live in a connecting shell (Hermits, Snails, Conchs). If for some reason an item arrives DOA, you can either have the amount of that item refunded to your card or we can issue the credit towards your Saltwaterfish.com Online Account. An item that is part of a Reef Package will be refunded based on its value as part of that particular package. To qualify for the Money Back Guarantee:

We must be notified that something did not survive via the online form within 5 hours of the FedEx delivery time by filling out the form located in the Order Status area of the website. This is a time sensitive document and it must be filled out in 5 hours.

If for any reason any live fish, coral, or invertebrate is dead upon arrival just attach a photograph of it by visiting the Order Status area of the website and logging onto your account. In your account area, next to the order, is a link which will allow you to notify us of any dead animals, request a credit or refund, and determine the amount of the refund due. Simply fill out this form, attach a photograph clearly showing the deceased animal, and submit the form. Like our 15 day guarantee period, you may return the animal to our facility using the procedure outlined above if you choose not to attach a picture. The form must be included when returning animals to receive credit on any returns, and please note that the form is time sensitive. The form must be filled out within 5 hours of FedEx delivery in order to receive a refund, and 15 days of delivery to receive a store credit. This quick and easy procedure will allow you to keep us informed of the status of your order, while not burdening you with unnecessary paperwork and calculations.

So if you followed everything outlined here and met all the requirements i would call them once more and quote theor rules back at them and if still nothing then go through your cc company.

 

I did not submit my claim within 5 hours. But I knew that when I submitted it. But I can't say I agree with the idea of having to spend $40 more before I can begin to use my credit. Should I push forward, or just admit that the situation sucks, spend my credits and never shop there again?

 

Push forward

 

Pack's letter has been sent!